Paragon subject matter experts have served healthcare industry for over 30 years and bring more than 200 years of collective experience. Working with various healthcare providers and implementation methodologies, the Paragon team has identified that smooth software adoption with a focus on continuous improvement is one of the most significant gaps in the industry. In response, Strings professional services were designed to break the status quo by delivering a new, more collaborative approach to software implementation, adoption, and optimization.
Overcoming Analysis Paralysis
In an Enterprise Imaging project there may be hundreds of Key Performance Indicators (KPIs) identified; however, only a handful are deemed relevant and actionable for daily monitoring and alerting. There are known risks with analytics solution adoption when an overwhelming amount of data and reporting is flooded to the User Interface (UI), especially in the early stages. Analytics solutions are only as effective as the user’s ability to comprehend the data and apply it in daily alerting/reporting.
This is why seasoned Paragon experts collaborate closely with key stakeholders to identify the most relevant initial KPIs and work together to expand that list as the overall solution and team matures. By ensuring each Enterprise Imaging solution is architected correctly and the most appropriate KPIs are closely monitored, healthcare IT teams can more effectively assess application performance, data accessibility and quality, and critical operations metrics.
Avoiding Alert Fatigue
Strings by Paragon implementation experts strongly value the process of collectively defining KPIs. This approach creates an organizational prioritization of what is critical in the monitoring/alerting phase and what might be more appropriate for a dashboard or regular reporting. For instance, Application Performance Monitoring (APM) could generate a broad range of alerts, but only a tiny percentage could be considered critical based on the organization’s dataflow design. Strings experts work together with the customer to establish a weighted approach so that alerting is beneficial – not overwhelming to an administrator. One of the most significant risks with any analytics software is the flooding of data and reporting – where administrators find it more of a daily task versus a tool. Designing and implementing short-term and long-term KPIs could make or break the solution in the early user adoption phase.
Continuous Improvement Has No Finish Line!
Implementation and adoption of Strings by Paragon is a starting point, not the finish line! Healthcare organizations are overwhelmed with various industry challenges, and analytics reporting solutions that create additional work with minimal returns are rarely succesful. The primary objective of Strings services is to ensure that monitoring and alerting are constantly evaluated and measured to ensure the best possible outcomes for your Enterprise Imaging program. Using a regular, agreed upon cadence (e.g. daily, weekly, monthly) Strings experts take a collaborative approach to assessing each active KPI and fine-tune it with administrators to yield maximum results. In the early stages of adopting a new analytics tool, it is critical that end-users are not intimated by the solution but find it helpful and regularly examine its functionality. One of the service offerings is having Strings experts generate a weekly Monitoring Summary Report capturing all triggered alerts. The report is reviewed with the customer for root cause analysis and issue resolution plan. The customer is engaged throughout the analysis cycle and is left more educated about the solution and the issue resolution path. The goal is to empower the end-user further to understand their environment and Strings as an effective tool.
Building a Strong, Long-Term Relationship
Strings by Paragon takes pride in establishing a long-term relationship with its customers. Whether the customer has limited technical resources, or is a highly sophisticated user, the ultimate goal is to continue to innovate together. The Healthcare industry is constantly changing, and data mining/analysis is becoming an absolute need for organizations to stay competitive. Strings experts are committed to optimizing Enterprise Imaging software and working together to innovate new, novel workflow solutions. Establishing a long-term partnership is the key to accomplishing both objectives. The more we know about each other, the more gaps can be identified with opportunities to improve.